NEW JOB ON OFFER AT BRAINCHIP "TECHNICAL CUSTOMER SUPPORT DIRECTOR"
$175,000 - $250,000 GIG SOUNDS GOOD
I LIKE THE FOLLOWING PARAGRAPH!!!!!!!!!!!!
A principal goal for the Technical Customer Support Director is to bridge core engineering activities into commercialization efforts. This includes technical customer support policies, objectives, and initiatives. This is a hands-on position, managing a team as well as resolving higher level technical and customer relations issues. This position needs to be able to understand and maintain a working, technical knowledge of our client’s core technologies in order to provide full top level technical support.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
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Technical Customer Support Director
Job Title Technical Customer Support Director Job ID 27696794 Work Hybrid Yes Location Laguna Hills, CA 92653 Other Location Description
** NO AGENCIES PLEASE**
Come join the company leading the technological revolution in artificial intelligence. BrainChip is a global technology company producing a groundbreaking neuromorphic processor that brings artificial intelligence to the edge in a way that is beyond the capabilities of other products.
We are the world’s first commercial producer of ultra-low-power and high-performance artificial intelligence technology processors that enables a wide array of applications such as self-driving cars, hearing aids, drones, and agricultural equipment. The event-based neural network processor is inspired by the spiking nature of the human brain and is implemented in an industry-standard digital process.
Our company was recognized as one of the “Startups Worth Watching in 2021” in
EE Times’ annual Silicon 100 list of global semiconductor technologies and our founder was named the winner of the AI Hardware 2021 Innovator Award. We have offices in Laguna Hills, California; Toulouse, France; Hyderabad, India; and Perth, Australia. We are also publicly traded on the Australian Stock Exchange (BRN:ASX) and the OTC Market (BRCHF).
Welcome to Brainchip, where AI lives at the edge!
brainchipinc.com
SUMMARY:
A principal goal for the Technical Customer Support Director is to bridge core engineering activities into commercialization efforts. This includes technical customer support policies, objectives, and initiatives. This is a hands-on position, managing a team as well as resolving higher level technical and customer relations issues. This position needs to be able to understand and maintain a working, technical knowledge of our client’s core technologies in order to provide full top level technical support.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
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Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction.
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Establishes policies and procedures that produce high quality customer support and that reflect industry best practices.
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Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues.
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Manages resource decision-making, planning, and best practices.
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Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization.
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Take ownership of unresolved technical issues, and bridge with Sales and Engineering teams to solve and/or develop solutions.
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Manage customer technical relationships as required and work with internal resources to ensure a high level of customer satisfaction.
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Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
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B.S. in Computer Science, or EE; will consider experience in lieu of education
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Requires a very high technical acumen and understanding of machine learning and deep learning experience using Python, Tensorflow
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Firsthand experience with object classification, object detection, face recognition, keyword spotting a plus
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Experience with Git version control system
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Experience in CPUs, Tools and methodologies, machine learning, C++ programming
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PCB design, layout and bring-up experience a plus
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Has led small engineering teams
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Has been in front line customer support role
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Comfortable as a player coach—this is a very small team and the leader needs to spend 80% doing and 20% managing
Other Skills and Abilities:
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Strong verbal and written communication skills
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Ability to compose routine reports and correspondence
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Ability to effectively communicate with persons of various social, cultural, economic, and educational backgrounds
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Strong teamwork and interpersonal skills and analytical skills
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Desire to be involved in a diverse and creative work environment
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Must be a self-starter with mindset for growth and real passion for continuous learning
Benefits Offered:
· Competitive Pay - $175,000-$250,000 annually
· Restricted Stock Units
· Bonus Pay up to 10% of annual salary
· 401K with matching
· Free Lunch Daily
· Paid Time Off
· Holiday Pay
· Company-paid Medical HMO, Dental PPO, and Vision Insurance
· Company-paid Life Insurance and AD&D
· Employee Assistance Program, Caregiver Support, Adoption Assistance Program
· Flexible Spending Account
· Health Savings Account
· Commuter Benefit Program
· Employee Discounts
BrainChip is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Not clear if it has been scrapped altogether or only for certain commands. 
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