DingoBorat
Slim
I was going to email them and I thought stuff it, I'll just call them and quickly point it out.Wasted 53 minutes of my life today, talking to the ASX.
Looks like no chance of getting a hold of who I was dealing with, as there are apparently many there, with the same name.
I've now been told to go through the email labyrinth, by the superior of the person I spoke to today (who she said, "he" wouldn't speak to me) in the apparent hope, that I run into too many dead ends and give up.
I've changed it from a query, to a complaint of misconduct, which will probably slow it down even more..
So @Dozzaman1977 and @wilzy123, please keep following up your enquiries.
I've since discovered, that it's not just a last price Top 5, but is continually updated during the day, at 20 minute intervals.
Today we should be recorded in the 4th spot of the Top 5 Declines.
I checked all the closing prices on the ASX website and they match with Comsec closing prices, so 100% we should be there.
I will reply to their confirmation email, with this hot "not off the press" example.
View attachment 13807 View attachment 13808
I'm afraid this looks like they can keep kicking the "investigative" can down the road..
The voice sounded familiar, I asked her name and lo and behold, but it was who I was originally dealing with!
She says she's the only person, in the customer service team with that name ..
I asked her to check the closing figures above, showing that we should be 4th in the declines today and she could actually "see" what I was talking about!
She took screen shots and added it to the file.
She confirmed that a complaint has now been put in and is the most genuine and professional person I have dealt with there.